Privacy Policy

Jasmine Cafe (“we”, “us”, “our”) respects the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, store and protect information when you visit our website, contact us, place an order, make a reservation or interact with our online channels.

This policy is structured in general alignment with Indonesia’s Personal Data Protection Law (UU PDP). It is provided for transparency and does not itself constitute or guarantee legal compliance.

Depending on how you interact with us, we may collect:

• Name
• Email address
• Phone or WhatsApp number
• Messages and enquiries submitted through contact forms
• Reservation or order details, where applicable
• Customer feedback
• Device, browser, IP address and website usage information
• Cookie and advertising-related information

Jasmine Cafe does not intentionally collect sensitive personal information through the website.

Information may be collected when you:

• Submit a contact or reservation form
• Contact us by email, phone, WhatsApp or social media
• Place an order or make a reservation
• Subscribe to our promotions
• Browse the website
• Interact with our online advertisements

We may use personal information to:

• Respond to your enquiries
• Manage reservations and orders
• Provide customer service
• Improve our website and menu offerings
• Send promotions only when you have given permission
• Measure website and advertising performance
• Prevent fraud or misuse
• Meet legal and regulatory obligations

Our website may use essential cookies, analytics cookies and advertising cookies. Essential cookies are required for the website to work properly. Non-essential cookies are used only where consent is provided, if required in your jurisdiction.

Depending on what is installed, we may use services such as:

• Google Analytics
• Google Ads conversion tracking
• Meta Pixel, only if installed
• Other website analytics services, only if installed

You can review or change your choices at any time using the Cookie Preferences option in our footer.

Google may collect information about your visits to our website, device information, interactions and conversions. This data may be used to understand website performance, measure advertising results and improve advertising relevance.

You can review Google’s practices and manage your preferences here:

• Google Privacy Policy
• Google Ads Settings

We may share personal information only when necessary with:

• Website hosting providers
• Analytics and advertising providers
• Reservation or ordering platforms
• Payment providers, if applicable
• Delivery providers, if applicable
• Professional advisers or government authorities when legally required

Jasmine Cafe does not sell your personal information.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, to provide our services, resolve disputes, maintain business records or comply with legal obligations.

We use reasonable administrative and technical measures to protect personal information, such as password-protected systems, restricted staff access, secure website connections and reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may contact us to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion, where legally permitted
• Withdraw marketing consent
• Object to or restrict certain uses of your information
• Ask questions about how your information is handled

We will only send promotional communications where you have consented or where otherwise legally permitted. You can unsubscribe at any time by using the unsubscribe option in our messages or by contacting us directly using the details below.

Our website may contain links to Instagram, WhatsApp, Google Maps, food-delivery services or other third-party platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate permission.

Some of our service providers — including analytics, advertising, hosting and social-media providers — may process information outside Indonesia. Where this happens, we take reasonable steps in selecting and working with those providers.

We may update this policy from time to time. The latest effective date will always be displayed at the top of the page. Please review it periodically.